---
title: "What Does “Lifetime Warranty” Cover?"
description: "At The Software Kings, we proudly offer a lifetime warranty on all our perpetual licenses — so you can buy with total confidence."
url: https://help.thesoftwarekings.com/en/articles/12-what-does-lifetime-warranty-cover
collection: "Orders & Support"
updated: 2026-05-01
language: en
---

# What Does “Lifetime Warranty” Cover?

At The Software Kings, we proudly offer a lifetime warranty on all our perpetual licenses — so you can buy with total confidence.

But what does that really mean? Here’s what’s included, and when to reach out for support.

* * *

### ✅ What’s Covered

Your license is covered for **lifetime use on one device**, with full support if you encounter:

-   Activation issues on first use
    
-   Reinstallation or reactivation after formatting your PC
    
-   Needing to transfer to a new device (if the license type allows)
    
-   Installer or download link not working
    
-   Office suddenly asking for the product key again
    

💬 Just email us at [help@thesoftwarekings.com](mailto:help@thesoftwarekings.com) — **we respond within the hour.**

* * *

### 🔁 Replacement Under Warranty

We’ll provide a **free replacement key** if:

-   Your license fails after a system reset or reinstall
    
-   Your download link expired or was blocked
    
-   You received the wrong version
    

We’re committed to making sure your software always works — now and in the future.

* * *

### ❌ What’s Not Covered

While we’re always happy to help, please note the warranty does **not** cover:

-   Activation on multiple devices if your license is for single use
    
-   Compatibility issues on unsupported operating systems
    
-   Hardware damage or OS corruption not related to the software
    
-   Non-transferable keys (like OEM) being reused on new hardware
    

If you’re unsure about what type of license you bought, we’re happy to clarify!

* * *

### 📩 Need Help?

Just contact us at [help@thesoftwarekings.com](mailto:help@thesoftwarekings.com) with your:

-   Order number
    
-   Product name
    
-   Description of the issue
    

We’ll respond within the hour and ensure you’re taken care of.