Fix: What to Do If Your PC Freezes During Windows Installation

If your PC freezes during the Windows installation process — whether at the logo screen, during file copying, or while setting up devices — it can be frustrating, but it’s usually due to a simple compatibility or hardware-related issue.

Common Scenarios Where Freezes Occur

• Stuck at “Getting files ready for installation”

• Freeze at 0%, 64%, or 100% during setup

• System reboots and hangs on “Just a moment...” or black screen

• PC becomes completely unresponsive (mouse/keyboard not working)

How to Fix It

1. Wait — It Might Not Be Frozen

Some steps (especially at 100%) can take 15–45 minutes depending on your system. If the drive light is blinking or you hear activity, give it time before assuming it’s stuck.

2. Unplug All Unnecessary Devices

Disconnect:

• USB drives (except the installer)

• Printers, external hard drives

• Wi-Fi dongles, wireless keyboard receivers, etc.
  Then restart the installation.

3. Recreate the Installer Using the Official Tool

Corrupt or outdated installers cause many freeze issues.

• Use the official Media Creation Tool:
  Windows 10
  Windows 11

• Recreate your USB on an 8GB+ stick (preferably USB 2.0)

4. Switch USB Ports (Use USB 2.0 Instead of 3.0)

If you’re installing from a USB drive:

• Use a USB 2.0 port — these tend to be more stable during setup

• Avoid using USB hubs or front panel ports if on a desktop

5. Reset BIOS to Default or Update (Advanced)

If you're still stuck:

• Enter BIOS/UEFI (usually DEL, F2, or ESC during boot)

• Reset settings to Default/Optimized Defaults

• If available, disable Secure Boot and enable AHCI mode

If your PC is older, a BIOS update from your manufacturer may improve installation stability.

Still Freezing?

Send us:

• A photo of the screen where it freezes

• Your PC or motherboard model

• What version of Windows you're installing

Email it to help@thesoftwarekings.com and we’ll help you troubleshoot or suggest an alternate install method.

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